How to Choose an IT Services Company
Many businesses nowadays are dependent on their IT systems. Unfortunately, not all businessmen know stuff about IT. If you're one of this bunch, outsourcing your system's maintenance services is a good idea. Besides, you're an expert in your own business, not IT. The question is, how do you choose a good provider of IT services?
Technical Expertise
When choosing a managed network services provider, the first thing you have to look for is technical expertise. Ask your prospect about their training and certifications, how long they've been in the industry, and whether or not they can give you references. Since IT services are on high demand nowadays, you need to be sure that they will be available when you need them.
The Offer
Definitely, you should also examine the proposed "deal" itself. What do you pay them and what services do you get? Will they respond to you at 12 midnight? This is a very crucial point if you run a 24-hour store or service. You have to get things fixed when they should be fixed. Fast response is essential. Very importantly, there must be zero surprises during billing time.
Remote Monitoring
If your business operations are chiefly dependent on your IT system, any issues must be addressed as soon as possible. An IT company that can do that is a good one, but a great company is one that makes sure to nip the problems in the bud. In the IT industry today, one common practice is remote monitoring, where the IT company will monitor and manage your system from a remote site. Ask your prospect if they are offering this service and whether or not it is suitable for your document management solutions.
Getting Help
It's not only important that your IT service company will be there for you. You should also know the process you need to go through when accessing their services. How do you tell them about your problem? Call them? Send them an email? Is there a client chat facility? How do they manage requests from clients? The answers they give you will make it clearer if they are right for you or not.
Escalation of Client Calls/Emails
Escalation means forwarding your call from one technician to a higher-level technician after the first one failed to resolve your concern. Good IT service providers often have automated software systems making sure that your issue will be resolved within a reasonable amount of time.
Billing
Hiring an IT company means you should pay them for the services they provide you. That's rather obvious, but you have to make sure you won't be dealing with nasty surprises. The bill must be clear on how much you have to pay the company and for what exact services. Ask you could take a look at a duplicate of an old bill. You may continue reading at http://www.ehow.com/careers/careers/computer-services-jobs/.